Frequently Asked Questions
Shipping
Please allow 5-14 business days to receive your order. Delivery times may vary depending on your country and product location. You can track your order on our Order Tracking page. Please see our full Shipping Policy for more details.
We ship to the United States, Canada, Australia, New Zealand, Europe, the United Kingdom and other countries worldwide.
Shipping is FREE on all orders. Please see our full Shipping Policy for more details.
You will receive a confirmation email once your order has shipped, usually between 2-5 business days. Your confirmation email will also include the tracking information for your order.
Please allow up to 48 hours for your tracking information to update.
If you haven’t received your order within 30 days, send an email to info@parkerandolive.com and we’ll look into it for you.
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
Ordering & Returns
You should recieve your order 5-14 business days after you recieve a shipping confirmation email from us. Delivery times may vary depending on your country and product location. Due to COVID-19, customs clearance has been taking longer than usual for certain countires we ship to.
You can track your order on our Order Tracking page.
We want to make sure your purchase is perfect for your home! Returns will be accepted within 30 days of delivery. To be eligible your item must be unused and in the same condition that you received it. Please see our full Returns Policy for more details.
To initiate your return please contact us by emailing info@parkerandolive.com
We only replace items if they are defective or damaged. If you need to exchange your order for the same item, please contact us by emailing info@parkerandolive.com
Orders may be cancelled if they have not been processed and shipped. After they have been processed they may not be cancelled.
Please note that we process all orders within 12 hours of you placing your order. After this time orders cannot be amended or cancelled.
Help
Please send us an email at info@parkerandolive.com
We accept payment from major credit and debit cards as well as PayPal.